a&o Hostels: we are simple, honest and always with a smile.
Since our first opening in 2000 we are expanding Europe-wide, true to our mission EVERYONE CAN TRAVEL. With hostels in more than 20 cities we are by now Europe’s biggest hostel provider, making our mission a reality! To be recognizable everywhere, all our sites realize a standardized concept and are supported by our headquarters in Berlin.
Our teams are the core of a&o Hostels – as an apprentice you are part of this team from day one and will be fully integrated.
We are looking for motivated trainees who enjoy dealing with guests and service.
Start your apprenticeship as a hotel and hospitality assistant now and join the team at a&o Hostel Copenhagen Sydhavn!
In your apprenticeship you will learn how to:
-Process all guest check-ins by confirming reservations and assigning room.
-Process all check-outs including resolving any late and disputed charges.
-Process all payment types such as room charges, cash, checks, debit, or credit.
-Answer, record, and process all guest calls, messages, requests, questions, or concerns.
-Coordinate with Housekeeping to track readiness of rooms for check-in.
-Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
-Complete designated cashier and closing reports in the computer system.
-Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
-Monitor and analyse customer feedback/data and where applicable act upon guest comment.
Does this sound attractive to you? We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).
Send and email to:
Ines Carreira, General Manager