Conflict management and hard conversations for leaders (ENG)
Conflicts arise when people work closely together - especially in a fast-paced industry with a high level of emotion. As a leader, it is your responsibility to address disagreements before they escalate and to handle difficult conversations without creating additional tension.
In this course, you will learn how to prevent and manage conflicts professionally. You will gain an understanding of how conflicts arise and how to identify core issues and find solutions that strengthen collaboration.
You will also learn how to conduct difficult conversations with structure and composure, enabling you to create a positive work environment, even when disagreements occur. All of this is based on the realities of working in the hotel and restaurant industry.
You will meet and exchange experiences with like-minded colleagues, and the course is guided by experienced instructors with expertise in both general leadership and day-to-day operations in hotels, restaurants, large kitchens, and similar settings.
The course is in English.
DATES
The course runs over two days. To see specific dates and learn more about registration, click “Sign up here” in the registration box on this page.
CERTIFICATE
The programme includes an oral exam.
